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FAQ

 

ABOUT OUR PRODUCTS:

DOES THE WOODEN STAND COME WITH THE GALAXY AND MOON LAMP?

Yes, both the Galaxy and Moon Lamp include the wooden stand as shown in our photos.

 

DO THE LAMPS EMIT HEAT WHEN TURNED ON?

All of our lamps are very efficient and produce little to no heat. They are completely safe for your children and pets.

 

ARE YOU PRODUCTS SAFE?

Yes. Our products are 100% safe, and has been RoHS and CE certified to prove it. You can also browse our various reviews from previous customers to see its positive feedback below. It's also safe to children.

 

IS THERE A WARRANTY ON YOUR PRODUCTS?

Yes, by default we offer a 30-day warranty on all our products. If for any reason your product stops functioning due to normal use, we will send you a replacement at no cost.

 

ABOUT ORDER & PAYMENT:

HOW TO ORDER?

Go to the item page of the product that you would like to order. Select the quantity of items that you would like to order and click “Add to Cart” Click "Check Out" in the pop up window. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method". Click "Continue to payment method" on the next screen. Then fill in your credit card information and click "complete order" to finish the transaction.

 

WHAT ARE YOUR PAYMENT OPTIONS?

We accept PayPal and credit card, PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

 

HOW SECURE IS MY ONLINE ORDER?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

 

ABOUT SHIPPING & RETURN:

DO YOU SHIP INTERNATIONALLY?

Yes! We ship to most countries.

 

HOW LONG DOES DELIVERY TAKE?

Please note, that due to COVID-19 the following delivery times apply:


Orders processed in the US will take 4-14 business days to arrive. For international orders, it can take between 7-20 business days for your product to arrive, depending on where you live.

 

CAN YOU PROVIDE ME WITH A TRACKING NUMBER?

All tracking numbers will be emailed to you as soon as the tracking information becomes available, usually the next day.

 

I ENTERED THE WRONG SHIPPING ADDRESS, CAN I CHANGE IT?

If this happens to you, email us as soon as possible, we can only adjust it if your order is yet to be shipped. However, we can't promise anything as all our items are usually processed and shipped at noon local time. If your order has already entered the shipping process, we won't be able to stop it. Please make sure to provide the correct shipping address.

 

WHAT TO DO IF I STILL HAVE NOT RECEIVED MY ORDER?

If your order has not been received in the estimated delivery time, please reach out to us and we will be happy to help.

 

WHAT IF I NEED TO RETURN SOMETHING?

Feel free to e-mail us at contact@moonrio.com and we'll help guide you through the process.

 

Our Guarantee

Trusted by over 10.000 Customers! We promise a high satisfaction rate on your order and customer support

100% Money Back

We promise 100% money back guarantee if the product doesn't fit your imagination

World Wide Shipping

With our warehouses around the world we are able to deliver on fast and affordable conditions worldwide